Enchanted Protection Plan

1. Your Responsibilities

1.1. Please read these terms and conditions carefully so that you fully understand your coverage under this plan. There are some limits, conditions, obligations, and exclusions designed to keep this plan affordable for you and manageable for us.

1.2.This plan does not replace your manufacturer’s warranty, maintenance plan, or insurance policy you may have for the covered product. This is not a contract of insurance.

1.3. In order for coverage under this plan to remain valid, you must ensure that all required care, maintenance, and inspection services specified in the product’s warranty are performed by (1) Enchanted Disney Fine Jewelry or their authorized representative, or (2) a servicing center authorized by Enchanted Disney Fine Jewelry, the plan administrator. You will be required to provide proof of such in the event of a claim. You must keep this plan, and your purchase plan as you may be required to produce them to obtain service. Refer to your purchase plan to determine the coverage term and other important information that may affect your coverage under this plan, and if there is a deductible required to obtain service.

2. How To File A Claim

2.1. Please contact Enchanted Disney Fine Jewelry and you will be advised on how to obtain service or a replacement. To do so call the toll-free number at (929) 552-3335 between 8 AM to 8 PM EST, Monday through Friday & 11 AM to 8 PM EST Saturday and Sunday.

2.2. Do not return the covered product to Enchanted Disney Fine Jewelry without authorized instruction from Enchanted Disney Fine Jewelry or its representative(s) as this plan will not cover failure or damage resulting from unauthorized service or return.

3. Definitions

3.1. Administrator: Renaissance Jewelry New York Inc, 46-24 28th St, Long Island City, NY 11101, United States, (929) 552-3335.

3.2. Covered Product: the product (including multiple pieces sold under a single SKU) you purchased that is covered by this plan and shown on your purchase plan.

3.3.Coverage Term: The period that your covered product is covered under this plan, that begins from the date of delivery of your covered product or the purchase date of this plan and is shown on your purchase plan. Note: if the ending date on the contract term is shown as Lifetime on your purchase, the coverage term begins on the beginning date shown on your purchase plan and lasts for a period of 10 years from the date of purchase.

3.4. Deductible: the applicable deductible, if any, for claims. Any deductibles will be shown on your purchase plan.

3.5. Enchanted Disney Fine Jewelry, Our, Us, or We: The obligor obligated to perform under this plan, who may also be a seller of the plan.

3.6. Obligor: Renaissance Jewelry New York Inc, 46-24 28th St, Long Island City, NY 11101, United States, (929) 552-3335.

3.7. Plan: This plan or service contract between you and us.

4.8. Plan Price: The price you paid for this plan.

3.9. Purchase Confirmation: Your purchase plan email from Enchanted Disney Fine Jewelry for the purchase of this plan.

3.10. Selling Retailer: Renaissance Jewelry, New York Inc, 46-24 28th St, Long Island City, NY 11101, United States, (929) 552-3335, selling the covered product(s) and this plan as shown on your purchase plan.

3.11. You, Your, or Purchaser: The purchaser of the covered product(s) and this plan, and any authorized transferee/assignee of the purchaser.

4. Eligibility

The following products are eligible for coverage:

4.1. Jewelry, including, but not limited to rings, necklaces, earrings, and bracelets.

5. What Is Covered

5.1. This plan covers defects in materials and/or workmanship of the covered product that occur during the coverage term. The plan does not replace the Enchanted Disney Fine Jewelry warranty policy, maintenance plan, or insurance policy you may have for the covered product, but provides certain additional benefits during the coverage term. In addition to the above coverage, we agree to provide the following services:

• 5.1.1.Refinishing and polishing,
• 5.1.2. Rhodium plating, clean and polish,
• 5.1.3. Resetting diamonds and gemstones,
• 5.1.4. Ring resizing is limited to one (1) resizing per year, up to two (2) sizes up or down, provided, in our sole discretion, that the design and materials of the covered product permit such sizing increase or decrease. Your ring is eligible for resizing after 90 days from the purchase date of the covered product and does not cover initial ring sizing or resizing service offered by Enchanted Disney Fine Jewelry.

5.2. In the event of an eligible claim, we agree to provide the following restoration services required as a result of a covered defect or accidental breakage during normal wear;

• 5.2.1. Broken, bent, or worn prongs, clasps, and hinges,
• 5.2.2. Knotted or broken chains or clasps on necklaces and bracelets,
• 5.2.3. Broken or lost pins and earring posts,
• 5.2.4. Restringing of broken or stretched pearl strands,
• 5.2.5. Cracked or thinning ring bands, re-shanking,
• 5.2.6. Chain soldering,
• 5.2.7. Repair, to the best of our ability, of chipped or cracked stones (including center stones, whether gemstone or diamond),
• 5.2.8. Replacement of center or side/enhancement diamonds or gemstones due to a defective, worn, bent, or broken setting up to a maximum of the original, limited to a purchase value no greater than $10,000 USD.
• 5.2.9. Repair or replacement of any item will be limited to $10,000 USD of coverage under your plan. Any additional costs, determined at our sole discretion, would require additional remittance to complete the repair or replacement.

6. What Is Not Covered

The following are not covered by your plan, unless specifically provided in the “What Is Covered” section:

6.1. Any stain, or damage, or failure if you have not fulfilled your responsibilities as described in this Plan.

6.2. All products not originally covered by the Enchanted Disney Fine Jewelry manufacturer’s warranty.

6.3. Product replacement or repair that should be covered by Enchanted Disney Fine Jewelry’s manufacturer’s warranty

6.4. Covered Products or their components with altered serial numbers or logo stamping.

6.5. Damage covered by any insurance policies or other agreements.

6.6. Normal wear and tear unless resulting in a covered defect or covered under Section 5.

6.7. Cleaning, periodic check-ups or preventive maintenance, other than that described in Section 5.

6.8. All pre-existing conditions that occur prior to the coverage term of the covered product.

6.9. Any product sold “AS-IS,” including, but not limited to, floor models, demonstration models, etc.

6.10. Damage from abnormal use, abuse, misuse, mishandling, neglect, and introduction of foreign objects into the covered product, including tampering with prongs, bezels or other elements designed to secure diamonds and gemstones.

6.11. Unauthorized modifications, resizing, repair or service by an unauthorized third party or alterations to a covered product.

6.12. Damage caused by your failure to follow the manufacturer’s instructions for operation and care of the covered product, including regular inspections.

6.13. External causes of any kind, including third party actions, fire, theft, insects, animals, exposure to weather, windstorm, sand, dirt, hail, earthquake, flood, water, or acts of God.

6.14. Damage caused by invasion, rebellion, riot, strike, labor disturbance, lockout, or civil commotion.

6.15. Loss or injury to a person or loss or damage to other property or any incidental, contingent, special, or any direct or indirect loss and consequential, damages including but not limited to, losses incurred due to any direct or indirect delay in rendering service under this plan or resulting in loss of use.

6.16. Any product purchased for or used at any time for business, commercial, institutional, or rental purposes, or on a rental basis.

6.17. Damage resulting from unauthorized repairs and/or parts from a third-party, or service where no problem can be found.

6.18. Parts that are designed to be replaced over time.

6.19. Customer supplied stones used in the covered product.

6.20. Inherent product defects and flaws in gemstones.

6.21. Cosmetic damage, other than that which is described in Section 5.

6.22. Damage which is not reported during the coverage term of this plan.

6.23. Free gift items are not covered under the terms of the Enchanted Protection Plan.

7. Service Procedures And Limit Of Liability

7.1. Depending on the covered product and type of damage, at our sole option, services may be provided in the form of repair, replacement, or settlement; subject to the limit of liability shown below. Coverage described in this plan will not replace or provide duplicative benefits during any active Enchanted Disney Fine Jewelry return policy and/or manufacturer’s warranty period.

• 7.1.1. Repairs
• • 7.1.1.1. Parts used to repair your covered product may be new, used, refurbished, or non-original manufacturer parts that perform to the factory specifications of your covered product. We will repair your damaged covered product at our sole discretion as described below:
    • Depot: We will provide you with a prepaid insured shipping label for you to ship your failed covered product to our repair facility. Your covered product must be properly protected with bubble wrap or other protective materials, at your own expense. We are not responsible for products damaged during shipping. In the event the covered product is lost or subject to theft during transit, Enchanted Disney Fine Jewelry will replace the item with a similar product based on product specifications, not retail purchase value. Your repaired product will be mailed back to you at no charge.
  • 7.1.1.2. No Lemon Policy: During the term of this plan, and subject to our limit of liability, as determined by us, we reserve the right to attempt to repair and/or replace any individual component or the entirety of any individual covered product with a comparable item. The new item will resume the same rights and coverage as the initial covered product under the plan and its term.
  • 7.1.1.3. Enchanted Disney Fine Jewelry must approve all repairs and services before any service or repair is performed, or else claims may be denied.
• 7.1.2. Replacement
• • 7.1.2.1. If, in our sole opinion, the covered product cannot be repaired, we will replace your covered product or the damaged part with a new or refurbished unit or part of like or similar quality. The replacement product or part may be a current or future version of your original item.
    Note: Damaged center diamonds or gemstones are an exception and will not be replaced, but rather repaired to the best of our ability. Any parts or components replaced will become the property of Enchanted Disney Fine Jewelry.
  • 7.1.2.2. Your replacement product will be covered under the existing plan.
  • 7.1.2.3. If the covered product consists of more than one item, we will repair or replace only the affected item. Coverage will continue on the remaining items. Damaged or replaced parts or items become our sole property.
• 7.1.3. Settlement:
  We will make attempts to resolve your claim for the affected covered product under this plan. If we are unable to repair your item, we will provide a replacement item or a store credit to exchange the originally covered item. The store credit will only be offered at our discretion if your item is not repairable, and under no other circumstances.

7.2. Replacement of a covered product, or your acceptance of a settlement, will fulfill the coverage and all our obligations under this plan for your covered product.

7.3. Inspection fees or estimate charges for repairs that are not covered under this plan and not completed by Enchanted Disney Fine Jewelry are your sole responsibility.

7.4. Limit Of Liability: During the coverage term, the maximum amount we are obligated to pay for all repairs, replacement, or settlement will not exceed your purchase price for the covered product, excluding sales tax, delivery, and installation costs. Upon replacement, there will be no further obligation for the replaced product under this Plan. Once the merchandise replacement cost meets or exceeds your purchase price, the plan will terminate, and you will be responsible for any additional repair or replacement costs.

7.5. Expiration: This Plan shall expire upon the earliest of the following:
• The end of the coverage term
• The replacement of your covered product
• The issuance of a settlement in lieu of replacement
• Or if the total of all repairs or replacements exceeds the purchase price of the covered product (excluding tax, delivery, and handling)

8. Cancellation

8.1. You may cancel this plan for any reason at any time by calling (929) 552-3335 or emailing enchantedfinejewelry@renaissanceglobal.com.
• If you request cancellation within thirty (30) days of the plan purchase date (as shown on the purchase confirmation) and no claim has been made under the plan, you will receive a 100% refund of the plan price. • For cancellation purposes, the "Lifetime" term is based on a ten (10) year coverage term. • For any other cancellation request, you will receive a pro-rata refund (based on the elapsed coverage term) of the plan price, less the costs of any claims paid under this plan, and less an administrative fee not to exceed the cost of the plan or $50, whichever is less.

8.2. We may cancel this plan for fraud, material misrepresentation, or non-payment by you, or if required to do so by a regulatory authority. A written notice will be provided at least thirty (30) days prior to cancellation at your last known address, including the effective cancellation date and the reason.
• If we cancel this plan, you will receive a pro-rata refund of the plan price based on the elapsed coverage term, less the costs of any paid claims (if any).

9. Conditions

9.1. Renewal: Renewal of your plan will be at our discretion.

9.2. Transferability: This plan is transferable by the original purchaser for the balance of the original coverage term. To continue coverage under this plan for the new owner, the covered product must be registered by emailing enchantedfinejewelry@renaissanceglobal.com and providing the following details:
• Date of new ownership • New owner’s full name • Complete address • Telephone number
Please note: The Enchanted Disney Fine Jewelry warranty may not be transferable. This plan does not replace that warranty and provides no coverage under it, except as noted above.

9.3. Territories: This plan is valid only for products sold within the United States of America, including the District of Columbia. It does not apply to any U.S. territories (such as Guam, Puerto Rico, or the U.S. Virgin Islands) or Canada.

9.4. Subrogation: If we pay for or render service for a loss, we may require you to assign us your rights of recovery against others. We will not pay or render service for a loss if you impair these rights. Your rights to recover from others may not be waived. You will be made whole before we retain any amount we may recover.

9.5 Plan Enrollment Within 30 Days: Customers may add a Protection Plan within 30 calendar days of receiving the jewelry without an inspection or documentation.

9.6 Plan Enrollment After 30 Days – Items Under $500: If more than 30 calendar days have passed and the item(s) is under $500, customers must submit clear photos of the jewelry showing all sides and current condition. A physical inspection by the Company is not required.

9.7 Plan Enrollment After 30 Days – Items Over $500: If the item is over $500 and more than 30 days have passed since the date of receipt, customers must ship the item to us for inspection and approval before a plan can be purchased. Standard shipping charges will apply.

9.8 Coverage Activation Delay: The Protection Plan becomes active 30 days after the date of purchase. Claims made within the first 30 days of plan enrollment will not be eligible.

10. Legal Disclosures

10.1. Dispute Resolution / Arbitration Agreement And Class Action Waiver:
You agree that all individual claims or disputes arising from or relating to this plan—whether in contract, tort, statute, regulation, ordinance, equity, or otherwise—and whether your dispute is with the administrator, obligor, selling retailer, or the insurer, will be settled by impartial arbitration. To initiate arbitration, you must notify the administrator in writing of your desire to submit the issue to arbitration. You are responsible for providing the administrator with at least three (3) proposed arbitrators. The administrator has the right to question the proposed arbitrators to confirm neutrality and select any of the three to act as the arbitrator. If the administrator demonstrates that none of the three proposed arbitrators are neutral, you may be asked to propose additional arbitrators until one is accepted. The arbitrator is responsible for setting the ground rules and procedures for the arbitration. You agree to abide by the arbitrator’s decision and to share the cost of arbitration equally—unless the arbitrator directs otherwise. If this section conflicts with the statutory or regulatory arbitration provisions of the state in which this plan was purchased, the state’s arbitration rules will govern.

10.2. Entire Agreement:
This plan, together with your purchase confirmation and sales receipt (or other proof of purchase of the covered product), shall collectively constitute the entire plan relating to your coverage. These documents confirm your eligibility to receive service under the plan. Your purchase confirmation describes the covered product(s) and the coverage term of this plan.

10.3. Severability:
Any provision of this plan found to be contrary to applicable law shall be deemed null and void. All remaining provisions shall continue in full force and effect.

11. State Requirements and Disclosures

Alabama: The administrative fee in Section 8.1 is revised to state that it will not exceed the cost of the contract or $25, whichever is less.

Arizona: The cancellation provision is revised to state: We may not cancel or void this plan for any of the following reasons:
1. Due to acts or omissions of us or our assignees or subcontractors for their failure to provide correct information or their failure to perform the services or repairs provided in a timely, competent, and workmanlike manner;
2. Pre-existing conditions that were known or that reasonably should have been known by us or the person selling the plan on our behalf;
3. Prior use or unlawful acts relating to the covered product;
4. Misrepresentation by either us or the person selling the plan on our behalf.
The cancellation provision is revised as follows: The administrative fee shall not exceed ten percent (10%) of the gross amount paid by you or $50, whichever is less. Claims paid will not be deducted from any refund amount due.
The cancellation provision is revised as follows: The administrative fee shall not exceed ten percent (10%) of the gross amount paid by you or $50, whichever is less. Claims paid will not be deducted from any refund amount due.
We will not exclude pre-existing conditions if such conditions were known or should reasonably have been known by us or the selling retailer.
The arbitration provision (10.1) is revised to state: Arbitration cannot be an absolute dispute remedy and both parties must agree to arbitration. This arbitration provision does not prohibit an Arizona resident from following the process to resolve complaints under the provisions of A.R.S. §20-1095.09, Unfair Trade Practices as outlined by the Arizona Department of Insurance and Financial Institutions.
To learn more about this process, you may contact the Arizona Department of Insurance and Financial Institutions at:
100 N. 15th Ave., Suite 261, Phoenix, AZ 85007-2630
Attn: Consumer Protection
Phone: 602-364-2499
You may directly file any complaint with the A.D.I.F.I. against a service company issuing an approved service contract under the provisions of A.R.S. §§ 20-1095.04 and/or 20-1095.09.

California: If you cancel this plan within sixty (60) days after receipt and no claims have been made, you will receive a full refund of the plan purchase price. If a claim has been made within that period, you’ll receive a pro rata refund based on elapsed time or use (e.g., the retail value of any service performed), less a fee not to exceed 10% of the plan price or $25, whichever is less. A 10% per annum interest payment will apply to refunds not issued within 30 days of cancellation.

Colorado: The administrative fee shall not exceed ten percent (10%) of the gross provider fee paid by you or $50, whichever is less.

Connecticut: If this plan is for less than one year, it will be automatically extended while the covered product is in our custody for repair. Unresolved disputes may be addressed to the Consumer Affairs Division of the Connecticut Insurance Department, PO Box 816, Hartford, CT 06142-0816. You may use the Insurance Commissioner’s arbitration process.

District of Columbia: The administrative fee shall not exceed ten percent (10%) of the gross provider fee paid by you or $50, whichever is less.

Florida: The administrative fee shall not exceed ten percent (10%) of the unearned pro rata premium or $50, whichever is less. The rate charged for this plan is not regulated by the Office of Insurance Regulation. Our license number is: 49935.

Georgia: The cancellation provision is revised to reflect that if canceled within 60 days, the full price (minus claims paid) is refunded. After 60 days, a prorated refund applies (less claims and a fee not exceeding 10% of the unearned portion or $50, whichever is less). Arbitration is non-binding. Section 6.8 is deleted and replaced with coverage for pre-existing conditions known to you.

Illinois, Maine, Maryland, New Jersey, New Mexico, North Carolina, Oklahoma: All include similar provisions limiting administrative fees to 10% of the plan price or $50 (whichever is less), and requiring interest penalties for delayed refunds.

Nevada: If canceled within 60 days and no claims were made, a refund must be issued within 30 days or a penalty of 10% per 30-day delay applies. The plan cannot be canceled after 70 days except under specific grounds like non-payment or fraud. The cancellation fee is capped at $25. Unresolved claims may be reported to the Nevada Commissioner of Insurance at 1-(888) 872-3234.

New Hampshire: If you are not satisfied with how a claim is handled, contact the New Hampshire Insurance Department at 21 South Fruit Street, Suite 14, Concord, NH 03301, or call 1-(800) 735-2964.

New Jersey:If You cancel this Plan within sixty (60) days from the date of purchase, and if no claim has been made under the Plan, then We will pay a ten percent (10%) penalty, based on the purchase price of the Plan, for each month that a refund is not provided within thirty (30) days of Your notice of cancellation.

Oregon: Section 12.1 is replaced to state that arbitration must be mutually agreed upon by both parties and shall follow local rules under ORS Chapter 36.

South Carolina: Unresolved disputes may be submitted to the South Carolina Department of Insurance at 1201 Main Street, Ste. 1000, Columbia, SC 29201, or by phone at 1-(800) 768-3467.

Texas: If services or refunds are not provided within required timelines, you may apply directly to the insurer. Unresolved complaints or regulatory questions may be addressed to the Texas Department of Licensing and Regulation at 920 Colorado, Austin, TX 78701, or by phone at 1-(800) 735-2989.

Utah: We may not cancel this plan except in cases of fraud, non-payment, or material breach. Written notice will be mailed 30 days in advance. Arbitration may be binding and must follow recognized rules. Complaints can be filed with the Utah Insurance Department.

Virginia: If any promise under the Plan is denied or not honored within 60 days, contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs.

Washington: Arbitration proceedings must be held at the closest location to your permanent residence.

Wisconsin: This plan is subject to limited regulation by the Wisconsin Office of the Commissioner of Insurance. We may only cancel for non-payment, material misrepresentation, or substantial breach. Refund penalties apply for late cancellations. Arbitration is non-binding.

Wyoming:The arbitration provision is deleted in its entirety.