Effective date: September 30, 2026 | Last updated: September 30, 2026

IMPORTANT DISPUTE NOTICE: Section 15 provides for individual arbitration of covered disputes instead of a court trial or class action, subject to stated exceptions. You may reject arbitration within 30 days as described there. Read that section before agreeing to these Terms.

1. Who we are and what these Terms cover

These Terms govern your use of www.enchantedfinejewelry.com and related services expressly offered under these Terms (the “Services”), and purchases you make from Renaissance Global Ltd., doing business as Enchanted Disney Fine Jewelry (“Company,” “we,” “us,” or “our”). Our business address is 4624 28th Street, Long Island City, NY 11101.

Customer service: enchantedfinejewelry@renaissanceglobal.com or (929) 552-3335 . Legal notices and arbitration opt-outs: enchantedfinejewelry@renaissanceglobal.com and 4624 28th Street, Long Island City, NY 11101. These Terms cover sales to destinations we expressly offer at checkout. Additional mandatory local rights may apply.

Only the Company identified above is your contracting seller unless a separate agreement expressly states otherwise. Our use of licensed characters or trademarks does not make the licensor your seller, warrantor or service provider. Nothing here limits responsibility imposed by law on any person.

2. Agreement and eligibility

You agree to these Terms when you select an acceptance checkbox or take another affirmative action expressly identified next to a conspicuous link as agreement to them. An acknowledgment that you received our Privacy & Cookies Policy is not consent to optional tracking, recording or marketing. Those choices are requested separately where applicable.

You must be at least 18 and legally able to contract to open an account or make a purchase. Provide accurate transaction information, use only payment methods you are authorized to use, and protect your credentials. Notify us promptly of suspected unauthorized access. You are responsible for activity you authorize, but these Terms do not make you automatically liable for every unauthorized transaction.

3 Product descriptions and intellectual property

Product pages identify materials, metal fineness, stone type, material treatments and other relevant characteristics. Laboratory-grown diamonds and laboratory-created gemstones are identified as such. Photos may be enlarged; lighting and screens affect appearance. Natural variations and disclosed tolerances may occur, but these qualifications do not excuse a material misdescription or a failure to meet agreed specifications.

Independent grading reports describe the stones examined by the issuing laboratory. They do not add a Company warranty beyond our express commitments and applicable law. We make no promise of future resale value, appreciation or investment return unless expressly agreed in writing.

Our site content, photographs, CAD materials, designs and branding belong to us or the relevant rights holders to the extent protected by law. You may use site materials for personal shopping. A purchase transfers ownership of the physical item, not intellectual-property ownership. You may not use protected materials for unauthorized commercial reproduction, scraping or competing manufacture. Lawful resale and other rights that cannot be restricted remain available.

4 Orders and acceptance

Submitting an order is an offer to buy. An automated receipt acknowledges that offer. We accept it when we send an express acceptance or shipment confirmation, whichever occurs first. For custom items, an express production acceptance may constitute acceptance. Payment authorization or capture alone does not override these rules; we will promptly refund payments for an order we decline.

Before acceptance, we may decline orders for documented availability, payment, verification, obvious pricing-error or fraud concerns. After acceptance, cancellation must have a lawful basis. We will not substitute materials or increase an accepted price without your agreement. We may set reasonable purchase limits disclosed before checkout, or decline future orders for actual abuse, without removing rights attached to accepted orders.

5 Prices payments and promotions

Prices are in U.S. dollars unless checkout states otherwise. Applicable taxes, delivery charges and optional fees will be disclosed before you submit an order. You authorize the disclosed payment amount using your chosen method. Financing is subject to the finance provider’s separate agreement. A declined payment may delay acceptance or fulfillment.

We may correct obvious listing or pricing errors before acceptance. If correction changes your proposed order, we will obtain your agreement or cancel and refund it. Price changes apply prospectively. Promotions follow the offer disclosed at purchase, including duration, exclusions and combination rules. We will not retroactively withdraw a valid discount on an accepted order merely because the promotion later changes.

Purchased gift cards, refund credits and promotional rewards have different rules. Promotional restrictions do not automatically apply to purchased gift cards or amounts owed as refunds. Expiration, fees, transfer and cash-redemption rules remain subject to the applicable instrument terms and mandatory law.

6. Verification and fraud concerns

We may request proportionate information to verify a high-value or unusual transaction. We will explain the requested verification and provide a secure submission method when sensitive documents are needed. Do not send payment-card details or identity documents through ordinary chat or text messages. Information used for verification is handled under the Privacy & Cookies Policy.

Please contact customer service about a disputed charge so we can investigate. Doing so is not a condition of exercising statutory or payment-network dispute rights and does not extend their deadlines. We may act against demonstrably fraudulent transactions; a good-faith dispute or privacy request is not abuse.

7. Shipping and delivery

Available destinations, charges and estimated shipment or delivery dates appear at checkout or in your order communications. Where an advertised shipping deadline cannot be met, we will provide the notices, consent options, cancellation rights and refunds required by law. Events beyond our reasonable control do not eliminate those obligations.

Provide a complete address and contact us promptly about corrections. High-value deliveries may require a signature. We will investigate reported loss or misdelivery with the carrier; a tracking entry alone does not conclusively resolve a disputed delivery. Responsibility is determined by the delivery facts, agreed safeguards and applicable law. Notify us promptly of damage or nonreceipt, without losing mandatory rights solely because an unreasonably short reporting period has passed.

8. Custom work and customer approvals

Custom or personalized products are identified before purchase. Where we request approval of a design, CAD rendering, engraving, size or specification, review it carefully and ask questions before approving. Renderings illustrate the design and may not show exact lighting or scale. We remain responsible for material departures from the approved specifications and our own production errors.

After production begins, requested changes or cancellations may involve costs or may not be possible. Any cancellation restriction, nonrefundable amount or restocking fee must be disclosed before purchase and lawful. We will explain additional charges and obtain approval before proceeding. Customer-supplied materials must be materials you have the right to provide and authorize us to use.

9. Returns exchanges and refunds

The Shipping & Return Policy linked and made available before purchase, together with any prominently disclosed item-specific restrictions, governs voluntary returns. The version accepted for your purchase remains applicable; a later policy change will not reduce those rights. Mandatory remedies for defects, misdescription or other legal violations remain available regardless of a final-sale label.

The Shipping & Return Policy is available at https://www.enchantedfinejewelry.com/pages/shipping-returns. It states the applicable return window, eligible products, exclusions, return procedure, fees and refund timing.

Contact customer service for return instructions. We may inspect returned items and documentation to confirm identity and condition. We will explain any proposed deduction with reference to the applicable purchase-time policy and law. Return restrictions for wear, alteration or third-party work do not bar a remedy for an unrelated original defect where the law protects that remedy.

Approved refunds are issued to the original payment method unless another method is legally required or you agree otherwise. Store credit will not replace a legally required refund without a lawful basis. Exchange and voluntary cancellation rights follow the purchase-time policy. We will not invent a new fee after purchase.

10. Care repairs and warranty coverage

Fine jewelry can be damaged by impact, bending, chemicals, improper cleaning or ordinary wear. Stone loss does not by itself establish a manufacturing defect or rule one out. Coverage depends on the item, the cause and applicable warranty or plan terms. Stop wearing an item with loose stones or visible damage and contact customer service.

Written warranties and separately purchased protection plans apply according to the terms provided before purchase. We do not disclaim product implied warranties through these Terms. Nothing limits an express warranty, legally protected implied warranty or remedy that cannot be waived. Third-party servicing does not automatically eliminate warranty rights; we may exclude damage caused by that servicing where the applicable warranty and law permit.

Resizing availability depends on the design and materials. We will disclose charges, material limitations and any effect on voluntary return eligibility before accepting a resizing request. Repair or recraft approvals identify the work authorized; they do not release unrelated claims unless a separate, lawful settlement is expressly agreed.

11. Privacy tracking and communications

Our Privacy & Cookies Policy describes information practices. Acceptance of these Terms is not blanket processing consent. Manage tracking through Cookie Preferences and Do Not Sell or Share My Personal Information. Recording and marketing permissions are separate.

Recording, transcription and automated support are explained before use. Do not submit passwords, payment-card details or identity documents in ordinary chat. Alternative support channels are identified. Third-party policies do not remove our own legal obligations.

Marketing is optional and separate from order and security messages. SMS enrollment identifies the brand, message type, rates, opt-out and help routes, and required terms. Unsubscribing does not close your account.

12. Acceptable use third parties and reviews

Do not misuse the Services through fraud, malicious code, unauthorized access, infringement or interference with security. Reasonable restrictions may be applied to protect users and the Services. These restrictions do not prohibit lawful reviews, complaints, regulatory reporting or other protected activity.

You retain ownership of reviews and other content you submit for publication. You grant us a nonexclusive, royalty-free license to host, format and display that content with the relevant service, and to let our providers perform those functions. Separate permission will be requested for uses of an identifiable person’s image or testimonial in advertising where required. This license does not cover private support conversations, identity documents or payment information.

Submit authentic content you are entitled to share. We may moderate unlawful, fraudulent, irrelevant or abusive material under neutral standards. We do not prohibit honest negative reviews, impose penalties for them, or require transfer of review ownership. Third-party links are offered for convenience; their services may carry separate terms, without excusing our own misconduct or duties.

13. Site disclaimer and liability limits

THE SITE’S GENERAL FUNCTIONALITY IS PROVIDED AS AVAILABLE. WE DO NOT PROMISE UNINTERRUPTED OR ERROR-FREE OPERATION. THIS DISCLAIMER DOES NOT ALTER EXPRESS PRODUCT REPRESENTATIONS, WRITTEN WARRANTIES, OUR PRIVACY OBLIGATIONS OR MANDATORY CONSUMER RIGHTS.

TO THE EXTENT LAWFUL, NEITHER PARTY IS LIABLE TO THE OTHER FOR INDIRECT OR CONSEQUENTIAL COMMERCIAL LOSSES THAT WERE NOT REASONABLY FORESEEABLE. FOR AN ORDINARY PRODUCT CLAIM, THE COMPANY’S TOTAL LIABILITY IS LIMITED TO THE AMOUNT PAID FOR THE AFFECTED PRODUCT AND ITS RELATED TAX AND DELIVERY CHARGES. FOR AN ORDINARY CLAIM UNRELATED TO A PURCHASE, THE CAP IS THE GREATER OF $100 OR AMOUNTS YOU PAID THE COMPANY IN THE PRECEDING 12 MONTHS.

THESE EXCLUSIONS AND CAPS DO NOT LIMIT FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, PERSONAL INJURY, NON-WAIVABLE WARRANTY OR CONSUMER REMEDIES, OR DAMAGES, STATUTORY DAMAGES, FEES OR RELIEF THAT APPLICABLE LAW DOES NOT ALLOW US TO LIMIT, INCLUDING PROTECTED PRIVACY REMEDIES. THEY ARE NOT A WAIVER OF PRIVACY RIGHTS.

14. Limited indemnity

To the extent lawful, you will reimburse reasonable losses from a third-party claim caused by your intentional unlawful misuse of the Services or knowing infringement through materials you supply. This does not cover our negligence, unlawful tracking or other misconduct, or your good-faith consumer or privacy claims. We will give prompt notice and a reasonable opportunity to participate in the defense; no settlement may impose an admission or nonmonetary duty on you without your consent.

15. Dispute resolution

15.1 Mutual agreement and scope. Except as stated below, you and the Company agree to resolve disputes arising from these Terms, the Services, purchases, communications, or the collection, use or disclosure of information through binding individual arbitration. This includes covered contract, tort, statutory and privacy claims, including wiretapping and interception claims, to the extent arbitrable. It applies only after valid assent and to disputes arising from subsequent conduct; it does not retroactively cover earlier conduct or resolve an existing claim.

15.2 Protected persons. The Company’s officers, employees and agents acting for the Company, and Renaissance Global Ltd’s affiliates and subsidiaries and their respective officers, employees and agents acting in those roles, may enforce this section for covered conduct, to the extent law permits. They are intended third-party beneficiaries of this section and applicable protections in Section 13. This does not make them sellers, merge their legal identities, or grant protection for unrelated conduct.

15.3 Informal resolution. Before arbitration, either party will send a written notice stating the dispute, requested resolution and available contact information to the other party. Notices to us go to the legal email or postal address above; notices to you go to the contact address you supplied. We will attempt resolution for 30 days after receipt. Applicable limitation periods are tolled during that process to the extent lawful. This step does not delay privacy-rights responses, chargeback deadlines, urgent relief or government complaints, and cannot be used to extinguish a claim.

15.4 Administrator and procedure. The American Arbitration Association (“AAA”) will administer arbitration under its applicable Consumer Arbitration Rules, including applicable mass-arbitration rules where relevant. Rules and filing information are available at www.adr.org. A single neutral arbitrator will decide the merits and may award the individual relief available under applicable law. The Federal Arbitration Act governs this agreement.

15.5 Access and costs. You may use a documents-only or remote hearing where the rules allow; an in-person consumer hearing will occur in your county of residence or another mutually agreed place. Your required filing contribution will not exceed the lesser of the applicable consumer fee or the filing fee in your local court. We will pay other administrator and arbitrator charges allocated to us and any additional amounts needed to preserve meaningful access. Fee-shifting is available only where authorized by applicable law or rules, with statutory consumer protections preserved. The award will state its basis in writing.

15.6 Small claims and regulators. Either party may bring an eligible individual claim in small-claims court and keep it there while it remains eligible. Either party may seek temporary court relief needed to preserve the status quo while an arbitrable dispute proceeds. Nothing prevents complaints to or cooperation with regulators, government enforcement, or claims the law does not permit to be arbitrated.

15.7 Individual proceedings. YOU AND THE COMPANY AGREE THAT COVERED ARBITRATION WILL PROCEED INDIVIDUALLY, NOT AS A CLASS OR REPRESENTATIVE ACTION, TO THE EXTENT LAWFUL. Claims may not be consolidated without the agreement of all affected parties, except for administrative coordination allowed by applicable rules that does not combine merits without consent. No artificial batching or waiting period is imposed by these Terms. In arbitration, there is no jury trial and court review of an award is limited.

15.8 Preserved relief and court decisions. Nothing waives public injunctive relief or another remedy that cannot lawfully be waived. A court, not the arbitrator, decides whether an agreement was formed and the validity or enforceability of this arbitration section and its class waiver. If a request for public injunctive relief must proceed in court, it may do so, with any stay determined under applicable law. The remaining arbitrable issues proceed as legally permitted.

15.9 Arbitration opt-out. You may reject Section 15 by emailing enchantedfinejewelry@renaissanceglobal.com or writing to 4624 28th Street, Long Island City, NY 11101 within 30 days of first accepting these Terms. Include your name, account email or other identifying contact information, and a statement that you reject arbitration. No reason, purchase or lawyer is required. Opting out has no effect on your ability to purchase or use an account. If you opt out, neither side is bound by this arbitration section, including its class waiver.

15.10 Unavailability and severability. If AAA will not administer the dispute, the parties may agree on another consumer administrator. If they do not agree within 30 days, either may proceed in a court with jurisdiction. We will not force an alternative arbitration process when administration is unavailable because we failed to comply with required rules or payment duties. If the individual-proceedings restriction is unenforceable for a particular claim, that claim proceeds in court rather than class arbitration; remaining claims proceed as law permits. No part of this section may be severed to eliminate a non-waivable remedy.

15.11 Changes. Material changes to this section require new affirmative agreement and a new 30-day opt-out opportunity. They do not apply to an already accrued or pending dispute without a separate lawful agreement. A later website posting or continued browsing alone does not supply that agreement.

16. Governing law and court proceedings

New York law governs these Terms, subject to the Federal Arbitration Act and mandatory protections of the jurisdiction whose laws apply to you. For claims properly heard in court, the parties consent to courts with subject-matter jurisdiction in New York County, New York, except that eligible small-claims proceedings and any forum protected by mandatory consumer law remain available. This clause does not create jurisdiction where it is otherwise absent. Any applicable right to jury trial in court is preserved.

17. Suspension changes and events beyond our control

We may reasonably suspend access for fraud, security threats or material violations. We will not suspend access as retaliation for a lawful privacy request or an honest review. Suspension does not eliminate your rights in an accepted order or obligations we already owe.

We may revise these Terms prospectively by posting dated terms and providing notice appropriate to the change. Material contractual changes require renewed assent where required. Purchase-time terms continue to govern existing purchases. Changes do not retroactively excuse a breach or authorize undisclosed processing.

Events outside our reasonable control may delay performance. We will communicate material order delays and provide legally required cancellation and refund options. This provision does not excuse required security, privacy or payment obligations merely because a third party was involved.

18. Other terms and contact

The purchase-time product specifications, applicable return policy, written warranty or plan, and disclosed offer terms form part of the transaction agreement. More specific product commitments control over a conflicting general disclaimer; mandatory law controls in all cases. The Privacy & Cookies Policy is not an agreement to surrender privacy rights. Separate consent records govern optional processing choices.

If a provision is unenforceable, the remaining provisions continue except as Section 15 states. A failure to enforce a provision once is not a continuing waiver. Assignment in a genuine business transfer will not reduce existing consumer rights. You may not assign account access without permission, but lawful transfer of a purchased product or a transferable warranty is not prohibited. Provisions intended to survive continue for their lawful purpose.

Questions and accessible copies: enchantedfinejewelry@renaissanceglobal.com or (929) 552-3335 . Legal notices: Renaissance Global Ltd, 4624 28th Street, Long Island City, NY 11101, enchantedfinejewelry@renaissanceglobal.com.